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City Center
London
5.1
mi
Airports
London Heathrow (LHR)
17.8
mi
London City (LCY)
22.9
mi
Train
Marylebone Station
3.2
mi
Metro stations
Willesden Green Tube3300 ft
Bus
Bus stop4000 ft
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Beds!
“The bed in our room was incredibly comfy, ensuring a good night's sleep after a long day.” view full review
Breakfast Variety
“Although breakfast choices were limited, the couple of items I enjoyed were fresh and satisfying.” view full review
Affordable Parking
“The parking fee of only £15 was a pleasant surprise and made our trip much more convenient.” view full review
Clean and Fresh
“The bathrooms were clean and well-stocked with plenty of towels and toiletries, making for a comfortable experience.” view full review
General
No smoking on site
Free Wi-Fi
Paid parking
24-hour reception
No pets allowed
Sundry/Convenience store
Key card access
Services
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Room features
Air conditioning
Mini-bar
Garden furniture
Tea and coffee facilities
In-room desk
Ironing facilities
Bathroom
Bathrobe
Show more
Location
142-152 Cricklewood Broadway,
London,
United Kingdom,
NW23ED,
Greater London
Map view
street view
142-152 Cricklewood Broadway,
London,
United Kingdom,
NW23ED,
Greater London
City landmarks
Hampstead Lane Jcn of East Heath Road
Hampstead Heath
2.0
mi
Museums
Fenton House
1.5
mi
West Hampstead Tube
1.0
mi
Golders Green Tube
1.4
mi
Hampstead Tube
1.5
mi
Gallery
Camden Arts Centre
1.4
mi
Kilburn Tube
1.3
mi
Gallery
Brent Museum and Archives
4900 ft
Neasden Tube
1.5
mi
London NW2 6HT
Dollis Hill House
1.0
mi
Parks
Gladstone Park
5100 ft
Parks
Queen's Park Tube
1.6
mi
Church
The Parish Church of St John-at-Hampstead
1.4
mi
Parks
Kilburn Grange Park
1.1
mi
8 Claremont Way
Clarefield Park
1.1
mi
Parks
Roundwood Park
1.5
mi
Museums
Freud Museum London
1.7
mi
Parks
Golders Hill Park
1.5
mi
Burgh House New End Square New End Square
Burgh House and Hampstead Museum
1.7
mi
Garden
The Pergola and Hill Garden
1.5
mi
Museums
Keats House
2.0
mi
Mall
O2 Centre
1.6
mi
Aboyne Road Cool Oak Lane comes off the A5 and Birchen Grove comes off the A4088
Brent Reservoir
1.7
mi
Pagoda
BAPS Shri Swaminarayan Mandir London
2.1
mi
Mall
TK Maxx
1.4
mi
Spa Center
Kilburn Thai Spa
1.2
mi
Mall
London
1.4
mi
Brent Cross Shopping Centre
The Beach Brent Cross
1.3
mi
3 Hanover Square
Unit London
1.3
mi
Nearby
Cricklewood
1100 ft
Restaurants
Elementree
500 ft
108 Cricklewood Broadway
Zaytoon
700 ft
94-96 Cricklewood Broadway
Cafe prego
600 ft
93 Cricklewood Broadway
84 West Brasserie & Grill
900 ft
82-84 Cricklewood Broadway
Asmak albasha
900 ft
73 Cricklewood Broadway
Khana Indian Restaurant
1000 ft
68 Cricklewood Broadway
Rumi Restaurant
1000 ft
67 Cricklewood Broadway
Sama Persian
1300 ft
45 Cricklewood Broadway
Ginger Polish Restaurant
700 ft
174 Cricklewood Lane
Golden Wok
800 ft
83 Cricklewood Lane
Mandalin Deli
3000 ft
65 Walm Lane
Reviews and Ratings
Feedback from previous guests about their experience
68%
liked the resort and would come back again
Spacious rooms
Friendly staff
Long reception queues
Limited lift access
6.8/10
Nice
Rooms
7.2
Location
6.6
Service
7.7
Dining
6.0
Guest reviews
6.8/10
based on 99 reviews
4/5
based on 1520 reviews
7.2
7.2/10 based on 4072 reviews
#572 of 1,117 hotels in London based on Tripadvisor
Timothy
United Kingdom,
January
2025
7.6/10
The hotel had some great features like a clean environment and friendly staff, which made my stay pleasant. I found the rooms to be spacious and nicely decorated, though they lacked air conditioning. The location was convenient for getting around, but the dining experience left something to be desired. Overall, it offered decent value for money, but a few improvements would elevate the experience.
Rooms
7.0
The room I stayed in was large and pleasantly decorated, but unfortunately, it didn’t have air conditioning which made it a bit uncomfortable at times.
Service
9.0
The service was exceptionally friendly and welcoming. The reception staff were great, and nothing felt like too much trouble for them.
Location
7.0
The location was good with easy access to buses and a shopping mall nearby, although it was a bit further from central London than I initially thought.
Dining
6.0
Dining was decent with a reasonable variety at the self-service buffet, but I had to chase up to find where breakfast was served.
Facilities
6.0
The hotel had good facilities overall, but there were a few maintenance issues, like the broken shower hose.
Luke
United Kingdom,
December
2024
6.2/10
I had a pretty mixed experience at this hotel. The location was convenient with plenty of places to eat nearby, but the room situation left a lot to be desired. It was well-kept, but the air conditioning didn’t seem to work right, which was uncomfortable. On the brighter side, the staff were really friendly and accommodating. Overall, it was decent value for money, but some improvements are definitely needed.
Rooms
5.0
The room was clean but unfortunately, the AC wasn’t working properly, and it felt too warm. It was next to the pool, which was noisy at times, and I couldn't open the windows for fresh air.
Service
7.0
The staff were polite and friendly, but I did have to wait a while and check back multiple times for assistance, which was a bit frustrating.
Location
7.0
The location was quite good, with a lot of dining options nearby, but it was quite far from Central London, making travel at night a hassle.
Dining
6.0
The dining options were pretty good overall, with a nice selection of food, though I did notice some dirty cutlery, which was off-putting.
Facilities
6.0
The hotel had decent facilities, but I expected more given the price. The pool area was nice but could be improved in terms of comfort.
Grace
United Kingdom,
December
2024
7.2/10
I stayed at this hotel and had a mixed experience. The rooms were spacious and clean, although they had some issues with noise and air conditioning. The service could definitely use improvement as I encountered some frustrating moments. On the plus side, the location was convenient, and the dining options were overall quite satisfying for the price.
Rooms
7.0
The rooms were spacious with two large double beds and a sofa, but they could be quite noisy, and the air conditioning didn't work very well.
Service
5.0
The service was lacking, as the staff member on duty seemed overwhelmed, and there were issues with privacy when a staff member walked into my room without knocking.
Location
6.0
The location is decent, with access to transport links, but it can feel a bit unsafe at night, and it’s not ideal for tourists who want to walk around.
Dining
8.0
The dining experience was quite good for the price, with a full range of buffet options available, but the eggs were soft scrambled, which might not be ideal for everyone.
Facilities
7.0
The facilities met my needs, but nothing stood out as exceptional.
Matthew
United Kingdom,
December
2024
6.4/10
I had a pretty decent stay at the hotel. The rooms were really nice and comfortable, making my nights restful. The staff was generally friendly and helpful, though it often felt like they were rushed. However, the location seemed a little lackluster and there were some service hiccups during breakfast, which could be improved. Overall, it was a good experience, but there were definitely some areas that need attention.
Rooms
8.0
The rooms looked nice, equipped with good facilities, and had a very comfortable bed and pillows, making it easy to relax after a long day.
Service
7.0
The staff members I encountered were extremely helpful and friendly, though they sometimes seemed overwhelmed, especially during busy times.
Location
6.0
The hotel's location was a bit disappointing; while it had convenient fast food options nearby, it felt somewhat in decline and wasn’t what I expected.
Dining
5.0
I had a slight disappointment with breakfast service as it took too long to be attended to, but the options were decent once we got sorted.
Facilities
6.0
The hotel had good facilities overall, but the swimming pool area was quite noisy, which made it less relaxing.
Charles
United States of America,
December
2024
7.2/10
The hotel offers a great view and has spacious rooms with a large, comfortable bed. I appreciated the friendly service but found it a bit awkward at times since they tended to hover. The location is decent for transport links, but it can feel a little quiet and potentially dangerous after dark. Dining was good, though the vegetarian options were not the best for value. Overall, it was a pleasant stay, but there were some points to improve.
Rooms
8.0
I enjoyed the spacious room with a fantastic view and a very comfy bed. However, I couldn't open the window because it was right by the swimming pool, but the air conditioning did the trick.
Service
7.0
The staff was incredibly friendly and helpful, although sometimes they seemed a bit too present in the room.
Location
6.0
The hotel's location is a bit quiet, which makes for a peaceful environment, but it might feel unsafe late at night. The bus station nearby is super convenient for getting around.
Dining
6.0
Dining options were decent and varied. However, as a vegetarian, I didn't find the choices to be the best value, so I only ate there once.
Facilities
8.0
The facilities were good, with everything well-maintained. The hotel had a nice pool area that was enjoyable.
James
United States of America,
December
2024
7.8/10
I had a nice stay at this hotel just outside central London. The rooms were spacious with a huge bed, which was a major plus. However, I found the service could be improved, as there was often only one staff member at the reception leading to long queues. The location was decent, but it's a bit of a trek every day to get to the central attractions.
Rooms
8.0
The rooms were nice and spacious, featuring a huge bed that made my stay very comfortable.
Service
6.0
Overall, the staff I encountered were very helpful with food allergy information, but the night manager could have been more attentive. It would help if there were more staff at reception.
Location
7.0
The location was good, close to cashpoints and reasonably priced food in the bar, but it felt a bit far from the city center after daily trips.
Dining
9.0
The dining experience was lovely with great choices available until 11, which I really appreciated.
Facilities
6.0
The facilities were decent, but having only one lift functioning next to my room was a bit of an inconvenience.
Spacious rooms
Long reception queues
Mary
United States of America,
November
2024
7.0/10
I had a bit of a mixed experience at this hotel. The rooms were clean and well-maintained, but they were exceptionally hot and noisy, making it tough to get a good night's sleep. The staff were courteous and helpful, but not overly friendly. The location was very convenient with good transport links, although it is in a bit of a rough area. Overall, good value for money, but there are definitely some aspects to improve.
Rooms
6.0
The rooms were clean but exceptionally hot and quite noisy, making it hard to sleep well even with the windows open.
Service
7.0
The staff were courteous and helpful, but I found them a bit lacking in friendliness. However, I appreciated that they quickly found me another room when I had issues.
Location
8.0
The location is very good, with a bus stop right outside and the Tube station about 12 minutes down the road, making it easy to reach central London.
Dining
7.0
I didn't really have a chance to experience dining options since I mostly used pre-booked vouchers, but I found the selections to be decent.
Facilities
7.0
Facilities were acceptable, but nothing too fancy. The hotel met basic expectations.
Molly
United Kingdom,
November
2024
6.8/10
I recently stayed at this hotel, which offers a clean and spacious environment, perfect for exploring nearby attractions. While the staff was friendly and helpful, I did have some issues with early morning disturbances and a refund situation that wasn't ideal. The location is acceptable for heading out into the city, but it's not the fanciest area. Overall, I think this hotel provides decent value for money, though some improvements in service and comfort would be welcome.
Rooms
8.0
The room was spacious, well-lit, and featured clean linen, plus a comfortable bed that made my stay enjoyable.
Service
7.0
Although the staff was incredibly helpful, I was a bit taken aback by the cleaning staff knocking on my door at 7 AM.
Location
7.0
The location is not the most upscale, but it's convenient for exploring with many fast-food shops and restaurants nearby.
Dining
5.0
The breakfast offered a decent variety, but unfortunately, some items were forgotten, and the quality wasn't great.
Facilities
6.0
Facilities were adequate, but there was nothing exceptional that stood out during my stay.
Amelia
United Kingdom,
November
2024
7.0/10
I had a cozy stay at this hotel, and the rooms were clean and comfortable, which made for a pleasant experience. The friendly staff really added to the welcoming atmosphere. However, I did run into some trouble with the heating in my room, which was quite inconvenient. The location was a bit away from the main attractions, but it was manageable. Overall, I found the hotel to be a decent value for money.
Rooms
7.0
The rooms were lovely and clean, making my stay quite enjoyable. However, the room was freezing, and even after requesting a heater twice, it didn't arrive in time, making it a bit uncomfortable.
Service
8.0
The staff were very friendly and welcoming throughout my stay, which really made a difference in my experience.
Location
6.0
The location was a bit out of the center, but it was still within walking distance to train lines and tube stations, so it was mostly convenient.
Dining
7.0
The dining options were quite nice with a variety of dishes, although the breakfast left a little to be desired, as it was edible but dry.
Facilities
7.0
The facilities seemed fine, but nothing stood out that would make it exceptionally memorable.
Clean rooms
Heating issues
Jim
United States of America,
October
2024
7.4/10
I had a pleasant stay at this hotel. The rooms were lovely and kept clean every day, which made my experience even more enjoyable. The location is decent for public transport access, but not really the best for strolling around, especially at night. The service was friendly and helpful, particularly at check-in, but there were a few hiccups during peak times. Overall, it's a good choice if you're looking for comfort and access to transport, although dining could be better for vegetarians.
Rooms
8.0
The room was clean, comfortable, and tidied up daily, which was really nice.
Service
7.0
The staff was cheerful and extremely helpful, especially during check-in, but sometimes they seemed a bit distracted.
Location
6.0
The location was good for catching public transport, with easy access to the city, but walking around at night felt a bit sketchy.
Dining
5.0
Dining was decent, but as a vegetarian, I found the options limited and didn't enjoy it as much as I hoped.
Facilities
7.0
Facilities were fine, but I didn't use them much, so I can't comment extensively.
Dick
United States of America,
October
2024
6.8/10
I had a decent stay at this hotel, with a few highlights and some areas for improvement. The rooms were clean and comfortable, and the service from the staff was truly amazing and made me feel welcome. However, the location felt a bit rundown, and the dining experience for breakfast left me wanting more variety. Overall, it was good value for money, but there's room for improvement in some areas.
Rooms
7.0
The rooms were nicely decorated and very clean. I appreciated the clean bathroom and the complimentary tea and coffee. However, it was quite noisy at times as I looked directly into the busy swimming pool.
Service
9.0
The service was fantastic! The staff was friendly and really attentive to our needs, even providing us with extra fans when we asked for them. I felt really safe staying here.
Location
6.0
The location was convenient with a bus stop right outside, making it easy to get to the middle of London. But it seemed to be in decline, which was a downer for the overall vibe.
Dining
5.0
Dining was mostly okay, but I was a bit disappointed with the breakfast options. There were limited choices, with only scrambled eggs available and a rather meager serving size of sausage and bacon.
Facilities
6.0
The facilities were decent overall, but I did miss having a mini bar or fridge in the room. The pool area looked nice but was overcrowded.
Dave
United States of America,
October
2024
6.6/10
My stay at the hotel was a mixed bag. On the plus side, the rooms were spacious and clean, plus the staff was incredibly friendly and helpful. However, the location had its downsides, especially in the evening, and the dining experience was quite disappointing with cold food and limited options. Overall, while it has some excellent features, a few improvements could really elevate the experience.
Rooms
8.0
The rooms were big and spacious, which I appreciated, though they weren’t exactly what I expected. They were nicely decorated and clean, with a comfortable bed. I also liked that I could open the window for ventilation and enjoyed the complimentary tea and coffee.
Service
10.0
The service was absolutely incredible! The reception staff, especially a young Hungarian lady, and an Eastern European maintenance worker were amazing and friendly. Khaled, in particular, stood out with his impeccable customer service skills.
Location
5.0
The location was convenient with a bus stop right outside that took me straight into the heart of London. However, the area felt quite rough in the evenings, with groups of youngsters and drunk people around, which made me feel a bit uneasy.
Dining
5.0
The dining experience was disappointing, especially for breakfast; the food was cold, they forgot some items, and the coffee was served out of a flask. Overall, it just didn’t meet my expectations.
Facilities
6.0
The hotel had basic facilities, but nothing too extraordinary stood out. The amenities were average, but I didn’t find much to complain about aside from the lack of dining options.
Vernon
United States of America,
September
2024
7.6/10
I stayed at this hotel and found it had some nice qualities—a great location and friendly staff made a positive impression. However, the room was hot and stuffy, which made it less comfortable for me. While I enjoyed the size of the rooms, the dining experience fell short of expectations, which was a bit disappointing considering the price.
Rooms
7.0
The rooms were very spacious and had everything we needed, including a double and single bed. Unfortunately, it was quite hot and stuffy during my stay.
Service
9.0
The reception staff were very obliging and helpful throughout my stay, making me feel welcome with a nice touch of humor.
Location
9.0
The location was really convenient for getting in and out of the city center, with shops and food places nearby. It also made it easy to get to the concert I was attending.
Dining
5.0
The dining experience was a letdown; I felt that the food did not match the luxury claim of the hotel, and I would have preferred a simpler option elsewhere.
Facilities
6.0
While the facilities were decent, there wasn't anything particularly outstanding that would set the hotel apart.
Isabella
United Kingdom,
September
2024
6.6/10
I had a mixed experience at this hotel. The rooms were spacious and contained everything I needed, but being right next to the main road meant it was quite noisy. The staff were incredibly helpful, providing exceptional service and a generous discount, which felt great. The location was fairly convenient, close to the train station, but not as upscale as I had hoped. Overall, it provides good value for money, but there are definitely areas for improvement.
Rooms
7.0
The rooms were spacious and had everything anyone needed, although a small fridge would have been a nice addition.
Service
9.0
The staff were incredibly helpful and offered a 50% discount, making me feel valued.
Location
6.0
The location was not what I expected from the website; it was right next to a busy main road, which made it noisy, but it was close to the train station, making getting around easy.
Dining
5.0
Dining was a bit underwhelming due to a few forgotten items and issues with the coffee and toast quality.
Facilities
6.0
Facilities were adequate, but nothing particularly stood out as exceptional.
Theodore
United Kingdom,
September
2024
7.4/10
The hotel was in a convenient location, just a couple of stops from Wembley, making it great for my work. The rooms were nice and cozy, although they felt a bit clinical due to being disabled-friendly. On the downside, I noticed some damp in the wall. The staff were warm and welcoming, always ready to help, which added a nice touch to my stay.
Rooms
7.0
The rooms were very nice and cozy, with comfortable beds and pillows. However, the disabled-friendly features made them feel a bit clinical, especially with the lack of hinged toilet seats. I did notice some significant damage and dampness on one wall, which wasn't ideal.
Service
9.0
The staff were extremely helpful and friendly throughout my stay, always making me feel welcome.
Location
7.0
The location is good, just two stops from Wembley and close to several tube stations, but I encountered some rowdy guests in the bar area that detracted from the experience.
Dining
7.0
The dining options were decent with good variety, although there were no warm plates available during breakfast.
Facilities
6.0
The hotel had decent facilities overall, but nothing stood out as particularly special. It met my basic needs.